Terms and Conditions


Welcome to Nuviao LLC (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our services, including but not limited to advertising, web development, lead generation, lead management, and customer engagement solutions (collectively, the “Services”).

By accessing or using our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not use our Services.

1. SERVICES OFFERED

Nuviao LLC provides a range of services, including:

  • Advertising & Marketing Solutions – Paid advertising campaigns, digital marketing, branding strategies.
  • Web Development – Websites, landing pages, conversion optimization.
  • Lead Generation & Management – Capturing, qualifying, and engaging with leads.
  • Customer Engagement & Retention – Structured follow-ups, scheduling, and customer lifecycle management.

The scope of work for each Client will be defined in a separate agreement, including deliverables, payment terms, and any applicable service limitations.

2. CLIENT RESPONSIBILITIES

To ensure the best results, the Client agrees to:

  • Provide accurate and complete information necessary for service delivery.
  • Comply with all applicable laws, including privacy, advertising, and consumer protection regulations.
  • Respond to requests for approvals or information in a timely manner to avoid project delays.
  • Ensure that all materials provided (text, images, logos, etc.) are free of copyright infringement.

Nuviao LLC is not responsible for delays or issues caused by the Client’s failure to cooperate or provide necessary materials.

3. PAYMENT TERMS

  • All payments must be made according to the agreed payment schedule outlined in the service agreement.
  • Late payments may result in service suspension or additional late fees.
  • Payments are non-refundable once services have been rendered, except as required by law.
  • Nuviao LLC reserves the right to increase pricing with prior notice for ongoing services.

4. CANCELLATIONS & TERMINATION

  • Either party may terminate the service agreement with a [30-day] written notice.
  • If the Client cancels before completion of the agreed service, no refunds will be issued for work already completed.
  • Nuviao LLC reserves the right to terminate services immediately if the Client engages in:
    • Non-payment or breach of contract.
    • Illegal or unethical business activities.
    • Abusive or inappropriate behavior toward Nuviao staff.

If services are terminated, the Client remains responsible for any outstanding payments.

5. LIMITATION OF LIABILITY

  • Nuviao LLC does not guarantee specific results from advertising, lead generation, or engagement services.
  • We are not responsible for how leads or customers respond to the Client’s business offerings.
  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Services.
  • The Client acknowledges that conversion rates, customer retention, and marketing success depend on multiple factors, including the Client’s internal operations, pricing, and competition.

In no event shall Nuviao LLC’s liability exceed the total amount paid by the Client for the applicable service.

6. CONFIDENTIALITY & DATA PRIVACY

  • Nuviao LLC will not share or sell Client data to third parties without consent.
  • The Client agrees to maintain the confidentiality of proprietary methods, strategies, and tools used by Nuviao.
  • We do not store or process sensitive customer data beyond what is necessary for service execution.

For details on how we handle personal information, refer to our Privacy Policy.

7. INTELLECTUAL PROPERTY RIGHTS

  • Nuviao retains ownership of all proprietary methodologies, software, and intellectual property used in service execution.
  • Websites, landing pages, and marketing materials created by Nuviao remain our property until full payment is received.
  • The Client is granted a non-exclusive, non-transferable license to use deliverables for their business purposes.
  • The Client may not modify, resell, or redistribute any proprietary content without written permission.

8. ADVERTISING & THIRD-PARTY PLATFORMS

  • Nuviao LLC does not control external platforms (Google Ads, Facebook, LinkedIn, etc.) and is not responsible for changes to their algorithms, policies, or ad performance.
  • All ad budgets and costs are the Client’s responsibility unless otherwise agreed.
  • Nuviao cannot guarantee ad approval on third-party platforms.

The Client agrees to comply with all advertising guidelines of the respective platforms used.

9. DISPUTES & GOVERNING LAW

  • Any disputes must first be addressed through good-faith negotiations between the Client and Nuviao LLC.
  • If unresolved, disputes shall be settled through binding arbitration in [State of Operation], USA.
  • These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [Insert State].

10. CHANGES TO THESE TERMS

Nuviao LLC reserves the right to modify these Terms at any time. Any changes will be posted on our website and will take effect immediately. Clients will be notified of significant changes affecting active services.

CONTACT INFORMATION

For any questions or concerns regarding these Terms, contact us at:
Email: info@nuviao.com
Address: [Business Address]

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms.